Terms of Service

These Terms of Service govern your use of DincNet services. By using our services, you agree to these terms.

As DincNet, we are committed to providing reliable and quality cargo services to our customers.

DincNet provides national and international cargo and logistics services.

Our services include:

• Same-day delivery

• Standard cargo services

• International shipping

• Storage and logistics solutions

• Special services for commercial and individual customers

As a customer, you accept the following responsibilities:

• Providing accurate and complete sender/recipient information

• Not sending prohibited or dangerous materials

• Ensuring proper packaging of shipments

• Completing customs declarations and required documents accurately

• Paying service fees on time

The following items cannot be shipped:

• Explosive, flammable or dangerous materials

• Drugs and illegal substances

• Weapons and ammunition

• Live animals

• Perishable food items (without special arrangement)

• Valuables (gold, jewelry, etc.) - requires special security service

• Cash money

Service fees are determined by weight, size, distance and service type.

Payment methods:

• Cash payment

• Credit card

• Bank transfer

• Corporate contracted account

Price changes are announced in advance and do not affect existing shipments.

Delivery times vary according to the selected service type:

• Same-day delivery: 2-6 hours

• Standard cargo: 1-3 business days (domestic)

• International: 5-15 business days (varies by country)

Weather conditions, customs procedures and official holidays may affect delivery times.

DincNet takes utmost care for the safety of shipments, however:

• Accepts limited liability in case of natural disasters, theft, accidents

• Damage notification must be made within 7 days from delivery date

• Compensation amount is limited to cargo value (maximum 1000 TL)

• Separate insurance is recommended for special valuables

Shipment cancellation:

• Free cancellation before cargo pickup

• Cancellation fee applies if cargo is in transit

• Special cancellation conditions apply for international shipments

Refund process:

• Paid amount is refunded within 5-10 business days

• Credit card payments are refunded to the same card

Customer information is protected under GDPR compliance.

Your personal data is used only for service delivery purposes.

For detailed information, please review our Privacy Policy.

DincNet may modify these terms by giving prior notice.

Changes take effect on the date they are published on our website.

Continued use means acceptance of the changes.

Disputes arising from this contract are first attempted to be resolved amicably.

If no solution is reached, competent courts have jurisdiction.

Turkish Law applies.